Internap Network Operations Center (NOC)

The Internap® fully-redundant Network Operations Center (NOC) delivers a truly differentiated class of service. Unlike other provider NOCs, Internap eliminates the traditional first-level administrative ticket taker and the extended Mean-Time-to-Respond schedules associated with ticket priorities. As an extension of your network infrastructure team, customers talk to certified engineers who assume immediate responsibility to resolve issues through completion. This premium support model resolves 75% of trouble tickets at the first level.

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